Challenges in decentralization and service delivery, Wakiso district

Abstract

The paper examined the challenges involved in service delivery under decentralization in
Wakiso District, Uganda. The study was guided by a case study design and employed the
qualitative data collection approach. A total of 50 people were targeted for the study from
whom 44 respondents were selected using Krejcie and Morgan table. Semi structured
questionnaire using interviews were used to collect data from 44 Sub County leaders
in Wakiso district. Raw data collected was summarized, organized and analyzed using
simple content value analysis through triangulation. Results revealed the challenges that
exist in service delivery are inadequate human resources, insufficient financial resources,
greed, questionable land ownership and lack of political will, stakeholder involvement and
bureaucratic bottleneck. The paper provides insights on undocumented challenges within
decentralization and hindered service among the beneficiaries.