Dear Students,
We wish to provide clarity on where you can seek support for ICT-related services across the University. Below are the details to assist you in accessing the necessary services efficiently:
Accessing and Resetting Passwords for the Student Portal, Email, and E-learning Platform
- Self-Service: All students can reset their own passwords.
- Assistance: If you face any challenges, please seek help from the Assistant ICT Officers available in the computer laboratories.
Central Registration
- Undergraduate Students: Registration is conducted by the registrars at the Office of the Academic Registrar.
- Postgraduate Students: First-time registration is handled by the Directorate of Graduate Training.
Update of Personal Biodata, and Enrollments for Retakes, Missed, and Special Exams
For these issues, please contact the following personnel based on your faculty:
| Faculty | Location | Responsible Staff | Contact Information |
|---|---|---|---|
| Kabale University School of Medicine | KABSOM, Makanga | Idah Kalani Sunday | sidah@kab.ac.ug, 0782078513 |
| Faculty of Engineering, Technology, Applied Design, and Fine Art | Nyabikoni | Tumusiime Agnes | atumusiime@kab.ac.ug, 0783472115 |
| Faculty of Economics and Management Sciences | Teaching Facility I | Tushemereirwe Judith | jtushemereirwe@kab.ac.ug, +256783270339 |
| Faculty of Social Sciences | Teaching Facility I | Nalusiba Juliet | jnalusiba@kab.ac.ug, 0785196309 |
| Faculty of Education | Kikungiri Hall | Orishaba Shallon | sorishaba@kab.ac.ug, 07784436797 |
| Other Faculties | Office of the Academic Registrar |
Missing Results or Errors in Results
- Action: Please contact your respective Heads of Departments (HoDs) for assistance.
Generation of Payment Reference and Removal of Excess Invoices on the Student Portal
- Action: Please seek assistance from the Finance Department.
Other ICT-Related Technical Issues
- Immediate Assistance: Reach out to the Assistant ICT Officers in the computer laboratories.
- Escalation: For unresolved issues, visit the DICTS main office located at the Kikungiri main campus, or use the online helpdesk: https://helpdesk.kab.ac.ug.
Thank you for your attention.
Murangira Jones
Deputy Chief – ICT Services