Information and communication technology and educational services management at a Ugandan university

Article Authors: John Michael Edoru


This thesis focuses explicitly on the use of Information and Communication
Technology (ICT) as a strategy for delivering effective management of educational
services in a cross-section of educational institutions, inclusive of universities.
University of Uganda (UNU), in Uganda, is taken as a case study where ICT was
introduced with the primary aim of improving effectiveness in the delivery of
educational services. ICT has become a tool of great importance in today’s business
in all spheres of life globally. From commerce to aeronautics, medicine to education,
the daily use of ICT is vital to the success of the business. In the area of higher
education management, ICT use is of central significance as universities of the
contemporary world cannot afford to ignore the role of that ICT plays in the running of
their institutions as a business and, as such, need to ensure they are not left behind
by the developments. Therefore, as a matter of necessity, the universities are required
to embrace ICT adoption in teaching/learning and administrative activities. This study
discusses the concept of ICT, perceptions of stakeholders in the effectiveness of ICT
adoption, educational services management and ICT and strategies for effective ICT
use in educational services management.


University Researchers

  • Affiliation

    Kabale University