An Instrument to Assess Information Systems Success in Developing Countries.

Abstract

Successful information systems are highly desirable especially in developing countries where funds for investment and development are scarce. There are documented outright failures of information systems of up to 30 percent in developing countries. The situation is exacerbated by a shortage of skilled and knowledgeable personnel, coupled with inadequate pay to keep them at their job. The contextual factors affecting developing countries are also different from developed countries, calling for a different approach from that used in developed countries. This study identified issues that, if addressed, can help in improving the prospects of achieving successful IS projects in developing countries. A computer-based instrument, as well as guidelines for assessing IS success was developed and evaluated. The instrument will enable managers and users of IS to collaborate in assessing an IS of their choice that will help them in avoiding failures of their IS.